Customer Focused: I was in a panicked situation with water damage in my home. Israel Ward arrived quickly and surveyed the situation with me, communicating all information as it became available and answering all questions I had when I asked them. In this I found out that there is a spectrum of extraction vs preservation of the materials that became wet or damaged - I couldn't be happier with the communication he had with me to figure out a plan of action that serviced my personal situation. I hope I never have that situation again, but if I do - they got a return customer. Thanks again!